Processing & Delivery

We ship via flat-rate shipping for $5.00, with delivery typically taking up to 2 weeks.

We currently ship within the United States only.

Because our catalog includes items from multiple suppliers, products ordered together may occasionally arrive in separate packages on different days — this is normal and not a sign of a lost order.

Tracking Your Order

You'll receive a shipping confirmation email with tracking information as soon as your order ships. If you haven't received tracking within 3 business days of ordering, please contact us.

Returns & Exchanges

Returns are accepted within 30 days of delivery. Customers are responsible for return shipping costs, and items must be unused and in their original packaging to qualify for a refund.

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost to you.

To start a return or ask about your order, email info@back-yard-buddy.com.

Please refer to the product label or listing for care instructions specific to this item.