Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If something isn't right, contact us within 30 days of delivery and we will make it right — quickly and without hassle.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or is not what you ordered, please email us at info@back-yard-buddy.com with your order number and a photo of the item or packaging.
We will offer you a full refund to your original payment method, or send a free replacement — your choice. You do not need to return the item.
Change of Mind
If you simply changed your mind, contact us within 30 days of delivery. We will provide a partial refund or store credit. In most cases, we do not require the item to be shipped back.
How to Request a Refund
Email info@back-yard-buddy.com with your order number and a brief description of the issue. We typically respond within 1–2 business days.
Refund Processing
Approved refunds are processed within 3–5 business days to your original payment method. Your bank or credit card company may take additional time to post the refund.
Non-Refundable Items
- Custom or personalized items
- Items marked as final sale
- Gift cards
Exceptions
Certain items (hazardous materials, flammable liquids, gases) cannot be returned. Please get in touch if you have questions about your specific item.
European Union — 14-Day Cooling Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
For any questions, contact us at info@back-yard-buddy.com.