Refund policy
Returns
We want you to love your Lumora lighting. If you're not satisfied, you may return most items within 30 days of delivery for a refund or exchange.
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition you received it.
- You must have the receipt or proof of purchase (order number).
- Custom, clearance, or final-sale items are not eligible for return unless defective.
How to Start a Return
Contact us at info@back-yard-buddy.com with your order number and reason for return. We will provide return instructions and, if applicable, a prepaid return label.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error (defective/incorrect item).
Exchanges
The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.
Non-Returnable Items
- Items marked "Final Sale"
- Gift cards
- Items damaged due to misuse or normal wear after installation